The City Government of Muntinlupa is committed to protect and preserve all of the personal data of its data subjects - the City’s Clients and Constituents. We are committed to nurture the trust of the citizens in the provision of adequate and sustainable public service. This Privacy Policy explains how the City processes, protects and manages the information obtained from the general public.

In compliance with the Republic Act No. 10173 otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and all other National Privacy Commission Issuances, the City respects and values the data privacy rights of the general public. The personal data collected shall be processed in pursuant to the general data principles of transparency, legitimate purpose, and proportionality.


We at the City Government of Muntinlupa collect the following personal data from you when you manually or electronically submit to us your applications, inquiries or requests:

  1. Name;
  2. Residential Address;
  3. Gender;
  4. Age;
  5. Birthday;
  6. Contact information including email address;
  7. Identification cards including the signature and photograph thereon;
  8. Other information pertinent and relevant to an individual’s applications, inquiries or requests.

The use of the City’s official website also requires the collection and processing of the user’s location, device, and timestamp upon access to the website. We may likewise collect information from the data that is voluntarily provided when corresponding to the City’s official social media pages. In doing so, we assume full consent of the data subjects to the information being provided. This can also help us to understand more of the clients’ needs and improve the City’s official website’s features.

The City's official website also uses “cookies” that helps to remember information about the site's visits. This aggregated data collected through the cookies will not personally identify the data subject, and is engaged to continuously improve the website’s functionality based on the clients’ needs and preferences.

We ensure that all information acquired will be securely stored and will be only accessible to authorized personnel with utmost confidentiality.


The collected personal information is utilized solely for documentation and processing of the City Government’s services and is not shared with any unauthorized third parties. This information enables the City Government to properly process applications, inquiries, and requests and subsequently endorse it to appropriate offices for action and response, and provide the clients or complainants with appropriate updates and advisories in a legitimate format, in an orderly and timely manner. In accordance with your communication preferences, we will occasionally contact you to provide updates and status of application.


The City Government of Muntinlupa does not share nor disclose the collected personal data, with any third parties not otherwise authorized by the data subjects nor permitted by law for lawful processing.

Only authorized personnel of the City Government have access to personal information, the exchange of which will be facilitated through secured hard copy and electronically through the use of the following:

  • Application and Network Layer DDoS (Distributed Denial-of-Service) Protection – protection from a method where cybercriminals flood a network with so much malicious traffic that it cannot operate or communicate as it normally would. This helps the site's normal traffic, also known as legitimate packets, to come to a halt.
  • SSL (Secure Sockets Layer) Protection – a standard security technology for establishing an encrypted link between a server and a client—typically over the web server (website) and a browser, or a mail server and a mail client (webmail).
  • Firewall Application – a network security that prevents unauthorized access to the network. It inspects incoming and outgoing traffic using a set of security rules to identify and block threats and attacks.
  • Global Content Delivery Network (CDN) – a network of servers that distributes content from an “origin” server by caching content, close to where each end user is accessing the internet via a web-enabled device.
  • DNS Load Balancing – the practice of configuring a domain (corresponds to a website or a mail system) in the Domain Name System (DNS), such that client requests to the domain are distributed across a group of servers.

The information processed are stored and retained in the City’s database and disposed of in a secure way that would prevent any unauthorized processing, accessing or disclosure to other party, in accordance with existing laws and regulations.


There may be instances when we receive personal information beyond what we requested. In such cases, proper determination of its legitimate purpose will be in place for lawful processing in relation to any of our legitimate interests. This information will be treated with utmost confidentiality similarly as all personal information provided to us. Otherwise, proper disposal measures in accordance with all relevant laws and regulations to safeguard the privacy of the data subjects will be implemented.


The City’s official website contains hyperlinks to its authorized third-party websites and particularly the online services offered by the City Government. These are but not limited to the following: (1) Business E-Payment System (OBRA/BEST); (2) Muntinlupa Online Real-Property Payment System (MORPS); (3) Muntinlupa PDAO Online Application; (4) Muntinlupa Scholarship Division Online Application; (5) Single Ticketing System; (6) Muntinlupa Online Registration Program for Youth; (6) MunCoVac Online Pre-Registration; (7) PESO Online Application. These websites, processing systems and web applications, may collect personal and sensitive information upon transacting with the City Government offices and departments. The same Privacy Policy shall be applicable to the aforementioned.

Also, the City’s official website includes hyperlinks that will direct to different official websites of national government agencies, governed by their respective privacy policies and official social media accounts of the various departments and offices of the City Government.


The City Government will make all reasonable efforts to ensure that the data collected is complete, accurate and up to date. Data subjects have the right to ask for a copy of their personal information, as well as to ask for its correction and deletion, if necessary.

For a complete set of data subject rights, please find guidance in Exercise of any of the rights may be coursed through our Data Protection Officer, through the following contact information: [email protected] and (8)862-2525; (8)86-2711.


This Privacy Statement was modified on May 26, 2023.